Introducing Emotional Intelligence by David Walton

Author:David Walton
Language: eng
Format: epub
Tags: personal development, psychology, self-help, daniel goleman, life purpose
Publisher: Icon Books
Published: 2012-11-29T16:00:00+00:00

One reason why these cues are important is because it is difficult to control them all at once – with the result that it is difficult to portray something that isn’t true. It comprises a channel of highly reliable information which research suggests can be as much as 70 per cent of the messages we understand from other people. And there is also evidence that it is the most important, deeply held issues which trigger nonverbal communication of real feelings.

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Pick up on the following cues to demonstrate empathy and emotional intelligence:

Facial expressions

Body movements and posture

Gestures

Eye contact

Touch

Space

Voice

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